Refund policy

Return Policy

We offer a 14-day return window, counted from the date your order is delivered.

Eligibility

To be eligible for a return, the item must be unopened, unused and in its original sealed packaging, and you must provide your order number or proof of purchase. Items that have been opened or used cannot be returned, unless they are defective or damaged (see below).

How to return

Please contact us at support@viyonic.com before sending anything back. We will confirm whether your return is accepted and send you instructions. Items sent back without first requesting a return will not be accepted.

Return shipping

Return shipping costs are paid by the customer. Original shipping costs are not refundable.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is defective, damaged or incorrect, contact us at support@viyonic.com within 7 days of delivery with your order number and clear photos. After review, we will replace the item or refund you, at our discretion, at no cost to you.

Exchanges

To exchange an item, return it under this policy and place a new order for the item you want.

Non-returnable items

Opened or used items, gift cards and sale items cannot be returned, except as stated above for damaged, defective or incorrect items.

European Union — 14-day right of withdrawal

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving the last item, for any reason and without justification. To exercise this right, you must notify us within 14 days of receiving the goods, then return the item within 14 days of that notice. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Refunds will be issued within 14 days of receiving the returned goods or proof of shipment, including the original standard delivery cost. Return shipping costs are the responsibility of the customer. To initiate a return, please contact support@viyonic.com or use your account portal.

Refunds

Once we receive and inspect your return, we will notify you of the result. If approved, your refund will be issued to your original payment method within 14 days. Your bank or card company may need additional time to post it.

Questions
Contact us at support@viyonic.com.