Återbetalningspolicy
Last updated: December 21, 2025
At VIYONIC™, your satisfaction is our priority.
If something isn’t quite right with your order, we’re here to help.
Return Window
We offer a 30-day return policy, which means you have 30 calendar days from the date you receive your order to request a return.
Please note:
Depending on your country of residence, you may have additional statutory consumer rights (such as a 14-day right of withdrawal in certain regions).
These legal rights are not affected by our extended 30-day return policy.
This policy does not limit or replace any mandatory consumer rights under applicable laws.
Eligibility for Returns
To be eligible for a return, the item must:
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Be in its original condition
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Unused, unworn, unwashed, and free of damage
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Include all original tags
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Be returned in its original packaging
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Be accompanied by a valid proof of purchase
Non-returnable items include:
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Gift cards
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Digital or downloadable products
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Personalized or custom-made items
How to Start a Return
To initiate a return, please contact us at:
📧 return@viyonic.com
Once your request is approved, we will provide you with:
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A return shipping label (if applicable)
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Detailed instructions on how and where to send your return
⚠️ Returns sent without prior authorization will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately at:
📧refunds@viyonic.com
We will resolve the issue as quickly as possible.
Exchanges
If you wish to exchange an item:
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Return the original product (after approval)
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Place a new order for the desired item
This ensures faster processing and product availability.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
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The refund will be issued to your original payment method
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Processing may take 5–10 business days, depending on your bank or card issuer
If more than 15 business days have passed since approval and you have not received your refund, please contact us at:
📧refunds@viyonic.com
Return Shipping Costs
Unless the return is due to our error (incorrect or defective item),
return shipping costs are the responsibility of the customer.
Contact Information
Viyonic™
Owned and operated by SmartGift LLC
📍 131 Continental Drive, Suite 305, Newark, DE 19713, United States
📞 +1 (713) 839 6496
📧contact@viyonic.com